Privacy Policy

Last updated: May 11, 2026

transactQ ("we," "us") provides a real-estate transaction management application for licensed Transaction Coordinators. This Privacy Policy explains what information we collect, why, how we use it, and your choices.

1. Information We Collect

From Transaction Coordinators (account holders): name, email, hashed password (handled by Firebase Authentication), brokerage affiliation, and the transactions they create.

From transaction parties (agents, lenders, title officers added to a transaction): name, role, email address, and mobile phone number. This information is provided by the Transaction Coordinator who is your point of contact on the deal.

Automatically: standard application telemetry (device type, app version, error logs).

2. How We Use Information

• To operate the transactQ application and authenticate users.
• To send transactional emails (via SendGrid) and SMS (via Twilio) about specific real-estate transactions you are a named party to.
• To honor opt-out and consent records.
• To respond to support requests.

3. Information Sharing

We do not sell personal information. We share information only with:

• Service providers that operate our infrastructure: Google Firebase (auth, database, hosting, functions), SendGrid (email delivery), Twilio (SMS delivery). Each is bound by their own data-processing terms.
• Other parties to the same transaction, only as part of the task coordination feature of the app.
• Law enforcement, when required by valid legal process.

SMS-specific: Mobile phone numbers collected for SMS consent are never shared with third parties for marketing purposes and are not sold. They are used exclusively for transactional reminders described in the SMS Program Terms.

4. Your Choices

• SMS opt-out: reply STOP to any message. See SMS Program Terms.
• Email opt-out: contact support@transactq-app.com. Note: transactional emails about deals you are a party to are essential to the service.
• Account deletion: account holders may delete their account and associated transaction data by emailing support@transactq-app.com.

5. Retention

We retain transaction data for as long as the Transaction Coordinator's account is active, plus a reasonable archival period required by real-estate record-keeping rules. SMS consent records are retained for at least four years per FCC TCPA recordkeeping guidance.

6. Security

Data is stored on Google Cloud (Firestore). Transport is TLS-encrypted. Secrets (API keys) are stored in Firebase Secret Manager.

7. Children

transactQ is not directed to anyone under 18. We do not knowingly collect information from minors.

8. Changes

We will update the "Last updated" date when this policy changes. Material changes will be announced in-app.

9. Contact

transactQ
Honolulu, HI
support@transactq-app.com